A help desk is a resource intended to provide the customer or end user with information and support related to a company's or institution's products and services.

The purpose of a help desk is usually to troubleshoot problems or provide guidance about products such as computers, electronic equipment, food, apparel, or software. Corporations usually provide help desk support to their customers through various channels such as toll-free numbers, websites, instant messaging, or email. There are also in-house help desks designed to provide assistance to employees.

This Image is made specially for customers who are looking for deploying a self managed Community edition on Hardened kernel instead of just putting up a vanilla install.

installation instead of just putting up a vanilla install.

Disclaimer:The respective trademarks mentioned in the offering are owned by the respective companies.

For Stack specific support : Contact Stack Developer Team(Since we do not own the IP for the stack,Stack developers should be contacted for any support)

For Image related support: Contact SecureAnyCLoud Team

Installation Instructions for Windows Note : Please use “Knowledge base helpdesk support system” in the place of “stack_name

1.Admin URL: Access the application via a browser at http://PublicDNS/stack_name/wp-admin

Username: Superadmin || Password: Superadmin@123

2.Default installation path: will be on your web root folder C:\inetpub\wwwroot\stack_name

3.Default ports:

• Windows Machines: 3389
• Http: 80 or 8080
• Https: 443
• Sql or Mysql ports: By default these are not open on Public Endpoints. Internally Sql server: 1433. Mysql :3306

4.Database Login Details : MYSQL Username : root || MYSQL Password : Passw@rd123

For more information on the Cognosys Secured Knowledge base helpdesk support system on Windows 2012 R2 visit our website.