Social Media Monitoring

Social Media is the most effective channel for modern marketers to gain customer insight, engage consumers, improve customer journeys, and improve their marketing. Many customers share their product/service opinion on the social media platform and do product research, discovery, consideration, and brand advocacy on it before purchasing a product.

Social Listening (or called Social Analytics) is very suitable for monitoring and analyzing the marketing campaign feedback, you may do pre-campaign or post-campaign analysis by selecting a different time period, adjust your campaign arrangement before everything is too late!

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