Power Automate Your Customer Service Experience – 4 Weeks Proof of Concept

Idea Entity provides consulting services to accelerate organizational change through functional empathy that creates people first experiences with productive business outcomes. Our "Change Management" and "Work from Anywhere" services maximize Microsoft technologies to connect people and processes with innovation.

As a Microsoft Gold partner with proficiency in Azure and Microsoft 365, we deliver Modern Work, Business Application solutions that optimize and accelerate the digital transformation journey for enterprise and government organizations worldwide.

Leveraging Azure Data Services & Azure App Services will allow Idea Entity to build apps for any use case scenario and provides capabilities to fully manage and create powerful cloud applications. In addition, Azure AI and Azure ML tools and frameworks will be available for Idea Entity to create machine learning and artificial intelligence services. Deploying this solution on Azure provides the customer the flexibility to move compute resources as needed, supports multiple operating systems, 99.5% availability SLA, 24x7 tech support, supports data housing in geo-synchronous data centers, and economical because, they will only pay for what they use.

Though our Pilot/Proof of Concept offering uncover how to power automate your organization’s finance customer services. Automating financial customer services workflows will allow you to expand the customer experience, deliver higher customer services response times, improve finance operations, gain greater visibility through digital dashboards, and lower support costs. The Pilot/ Proof of Concept allows the customer to identify a specific use case scenario for optimizing and automating financial customer services. Through the Pilot/POC we will prototype the functionality of the use-case for minimal viable products (MVP) to verify the real-life application of the financial customer services workflow automation idea.

Proof of Concept Includes • Identification and confirmation of key priorities and project workflows for automation • Piloting exercise to confirm one or two minimal viable products (MVP) functionality end to end • Confirm business decision-maker and end user requirements are achieved through demos and feedback sessions • Establishment of end-to-end knowledge graphs for workflows and processes • Explore innovation and development need for future features and functionality • Define compliance and governance modeling for enterprise automation, training, and support

Business Benefits of Pilot/ PoC • Demonstrated proof of features and functionality for optimization and automation • Real time business insights for both business decision makers and end users • Gain business agility through iterative functional improvement modeling • Validation of rapid deployment, security, and scalability