ITVT AI Copilot (Assessment)

Customer Service Agents often handle several hundreds of emails every day. This effort is a real challenge for businesses and consumes time, effort and significant money. Each email must be thoroughly read, understood and analyzed before a suitable solution procedure can be started.
Then, all relevant data from the email must be manually copied over to internal systems.

With OpenAI’s extremely powerful large language models (LLMs) in ChatGPT, you can generate stunning texts and utilize its excellent language understanding capabilities. We made it even more easier by creating and streamlining a process utilizing OpenAI services on Azure and PowerAutomate/Azure Logic Apps that can be specifically tailored to your enterprise.

It can readily understand customer intent from incoming email or other communication channels, reliably extract data from all emails and tightly integrate with your existing processes.
ITVT Custom AI Copilot provides the following advantages and benefits:

Secure: When using the OpenAI SaaS services in the Azure cloud, no data leaves your Azure tenant. Your data is NOT used for training the OpenAI model Fast: We swiftly scan and analyze emails within sub-seconds
Scalable: The entirely cloud-based solution can be scaled for any required workload
100% consistent quality and duration: The results of OpenAI services will provide consistent quality and processing times
Available 365/24/7: Azure services provide the best of class service availabilities and SLAs Easy to integrate into existing processes: Thanks to Microsoft Power Platform and/or Azure Logic Apps, integration with your backend system is a breeze Readily available with zero training: Unlike traditional AI solutions, Open AI LLMs do not require any lengthy and cost intensive model training Tolerant to typos and spelling errors: Just like humans, the OpenAI LLMs can understand texts even if they are full of typos Available in any language: The Open AI LLMs understand virtually every language on the planet, even dialects and artificial language (like Klingonian 😉)

The ITVT Custom AI Copilot assessment is your first step towards implementation and includes the following components:

USE CASE CLARIFICATION : We support you in finding the best use case to demonstrate and validate your Copilot solution.
ARCHITECTURE PROPOSAL: We propose an optimized architecture tailored to your needs and requirements.
ROI ANALYSIS: We evaluate the effort required, considering the best pricing and configuration model, along with a calculation of the potential revenue.