Azure Managed Service: 1 Year Co-Managed cloud

Shaping Cloud's Co-Managed Cloud service, is an innovative approach designed to elevate your Azure experience by combining our proactive, agile managed services with your in-house IT expertise. This partnership empowers your IT team, ensuring they retain control while benefiting from our extensive Azure knowledge, continuous upskilling, and transparent operations. Our mission is to provide a seamless experience that accelerates resolution times, optimises performance and cost, and enhances your overall cloud journey.

Progressive Technology Partnership

First-Line Capability Redefined: Our cloud experts are the ones who answer your call to ensure a swift and efficient response that boosts customer satisfaction. Our cloud experts proactively review events, incidents, problems, and changes to ensure the right resolver team action things before they are noticed by our customers. Upskilling and Knowledge Sharing: We collaborate with your IT team, providing ongoing training and knowledge transfer, enhancing their ability to manage Azure independently.

Artificial Intelligence (AI) Integration for Enhanced Efficiency

Leveraging AI Tools: We use AI technologies like Azure Copilot to automate routine tasks, predict issues, and provide intelligent insights, improving efficiency and reducing downtime. Benefits of AI: AI integration streamlines workflows, allowing your IT team to focus on strategic initiatives rather than routine maintenance.

Proven Track Record

Client Success Stories: Our long-standing contracts and seamless renewals highlight our ability to deliver high-quality services. Customers have praised our services for significant operational improvements and cost savings. Operational Excellence: We continually enhance value and client satisfaction through proactive, cutting-edge technology solutions.

Comprehensive and Tailored Service Delivery

ITIL V4 Compliant Services: We manage your Azure Cloud environment, Microsoft 365 services, and on-premises equipment, adhering to ITIL V4 standards. Our services include comprehensive event, incident, problem, knowledge and change management. Customised Solutions: We tailor our services to meet your specific service level agreements, aligning with your business objectives.

Access to Shaping Cloud's Skillsets

Wide Range of Expertise: Our managed service gives you access to Shaping Cloud’s extensive skillsets, including Application Development, Application Integration, Artificial Intelligence, Cloud Platform, Cloud Productivity, Data Analytics, Datacentre, DevOps, and Security. Comprehensive Support: This diverse expertise supports all aspects of your IT strategy and operations.

Client-Centric Management

Personalised Service Management: Our specialist team ensures personalised decision-making and service management. Our robust ITSM tool, Zendesk, supports scalable out-of-hours assistance and integrates multiple communication channels. Strategic Partnerships and Accreditations: As a Partner for over 10 years, we bring experience and insight into future technology trends, guiding your strategic IT decisions.

Transparent Operations and Flexibility

Open Source Code: Full transparency such as full access to infrastructure as code in an open-source format ensures you are not trapped in the solution. Flexible Credit-Based Model: Our flexible credit-based model adapts to your evolving needs, providing a cost-effective solution that scales with your business. Azure Health Checks: We perform Azure health checks at no extra charge, ensuring your environment remains cost efficient, optimised and secure.

Evolving with Your Cloud Journey

Continuous Evolution: Our Co-Managed Cloud service evolves with you, ensuring that at every stage of your cloud journey, you are supported, enhanced, and optimised to achieve and exceed your IT strategies. Adaptive Approach: As your business needs change, our services adapt, ensuring continuous alignment with your goals without any need for contractual changes.

Conclusion

Shaping Cloud’s Co-Managed Cloud service combines proactive managed services with a collaborative partnership, empowering your IT team and delivering substantial value. Our expertise, comprehensive offerings, and commitment to communication, transparency, upskilling, automation and AI integration guarantee a transformative cloud experience. Partner with Shaping Cloud and transform your Azure journey with a service that’s not just managed but co-managed, putting you in control while providing the support you need to thrive.