Compliant Automation Solution Implementation : 8 wk implementation

This 8-week implementation offer includes an assessment of your company's needs, an understanding of your current landscape and processes, and the implementation of a Complaint Automation Solution built with Microsoft Azure.

This advanced AI/ML Analytics Solution classifies & categorizes complaints/emails, understands the sentiment, replies to emails, creates cases in CRM & assigns it to the right team.​ The self-service Power BI reports provide deep insights into customer behavior across the organization, SLAs, trends, and more. Also delivers instant visibility into agent productivity through agent-specific insights​

Benefits: ​- Increases team efficiency by 30-35% ​

• Identifies sentiment, classifies, & categorizes the emails to assign priority & the appropriate team..​
• Automated responses for mundane thank you emails and ensures no case is created ​
• Elimination of manual errors and person-hours in email tracking​
• Improved customer satisfaction & employee productivity​
• Improved SLAs for case resolution​

Features:

• Extracts the data from the emails including the metadata for Topic modeling​
• Uses Machine learning model to categorize and classify the emails.​
• NLP-based automated responses for mundane emails.​
• Reports to show the number of tickets to be worked on.​
• Automated case creation in Microsoft Dynamics​
• Personalized strategy for high-value customers​

This offering includes assessment and implementation services for building & deploying Complaint Automation Solution built using Microsoft Azure. The scope, price & timeline are determined based on specific business goals and the customer's requirements. Hence, the terms, conditions, and pricing will be custom to each engagement.