Contact Sense Powered by OpenAI : 6-Wk Implementation

Intelligent contact center leveraging OpenAI with internal data, Microsoft Dynamics 365 for cross-channel and omnichannel communication, and AI for customer care

ContactSense by Systems Limited is a comprehensive and intelligent contact center platform built on the powerful capabilities of Azure OpenAI Service and Dynamics 365 Omnichannel platform. Leveraging AI for customer care, it provides efficient and context-aware customer support and omnichannel engagement across multiple channels, including Bots, Web, Voice, etc. With speech-to-text and text-to-speech Azure OpenAI Speech service customers and agents can have a back-and-forth exchange

Customer and agent-facing features

• Ability to escalate conversations to live agents through chat and voice channels
• Integration with Microsoft Dynamics 365 Customer Service, offering features such as customer 360 view, agent view, case management, knowledgebase articles, smart assist, co-pilot and business intelligence (BI) reports/dashboards for analyzing conversations handled by OpenAI versus human agents
• 360-degree customer view and out-of-the-box reports and dashboards to actionable insights
• Secure sharing of curated datasets with business units and external parties
• Enterprise-grade semantic models, self-service BI, and data-driven applications

Product benefits

• Efficient multi-channel and multilingual communication
• Contextual engagement
• Data security
• Enhanced customer service
• Streamlined workflow
• Personalized interactions
• Improved productivity
• 24/7 availability