https://store-images.s-microsoft.com/image/apps.31228.307966c1-9851-4a6f-9dae-739dd4b4f8ea.d4771cff-4b61-4d3e-a4a8-c52418ef4bda.a4c45213-7e4e-4820-9379-adb1c39ed4ba

IaaS and PaaS Management

Cognizant MBG

IaaS and PaaS Management

Cognizant MBG

This infrastructure management service ensures a customer’s critical business systems are monitored by experts to minimize downtime, are kept up to date with the latest security and operating system patches and valuable data is protected from loss.

New Signature’s IaaS and PaaS Management service compliments and integrates with a customer’s existing IT services, enabling customer IT team members to provide great user support, while New Signature efficiently handles the operational activities normally associated with managing on-premise servers and public cloud environments.

This service is delivered by New Signatures level 2 and level 3 support teams, and Operations Center. It is designed to augment a customer’s existing IT service delivery capability (who provide level 1 support to end-users) and integrates with their internal processes and workflows.

The service monitors the health of customer infrastructure environments (on-premises and cloud based), provides expert teams to pro-actively investigating alerts to resolve detected issues, manages server operating system patch installation and Windows Defender updates, and provides protects valuable data with backup and disaster recovery services.

The list below outlines the service options for IaaS and PaaS Management:

Service Coverage 24x7
Supported Operating Systems: Windows Server and Linux
Supported Azure Resources Types: Virtual Machines,Virtual Networks/Subnets, VPN Gateways, Network Security Groups/Firewall, Application Gateways/Load Balancer, Web Apps, APIs, Azure SQL Databases/Azure Database for MySQL, App Services ,Application Insights, Azure Backup, Azure Site Recovery
Incident Management Included
Azure Service Health Alerts Included
Server Monitoring (Operating System) Included
Server Monitoring (Workload): Optional
PaaS Monitoring Optional Network Device Monitoring: Optional
Infrastructure Remediation: Optional
Server OS Patching: Optional
Windows Server Defender Hygiene: Optional
Backup and Restore: Optional
Disaster Recovery: Optional
Microsoft Premier Support Agreement: Bring Your Own (BYO) or via New Signature