Managed Cloud for SMB - Business Package (12 month managed service)

We’re bringing something new to the world of Managed Service Providers with our Microsoft Azure co-managed cloud service, specifically designed for organisations with lower consumption, whilst still offering all the platform visibility and monitoring your team needs. Unlike other Microsoft Partners, we’ll proactively work with you to manage and optimise your Microsoft Azure cloud environment together, helping you to drive improvements and achieve continuous optimisation.

This Business level service provides you with all the features available in our Base and Pro levels, which includes overnight break/fix support as well as access to critical services such as LogicMonitor and Cloud Health and features such as ‘How to’ support. In addition to this, the Business package includes access to the OS Management service, which includes operating system patching as well as access to support on Backups, giving you the chance to take a hands off approach to the day to day management of the platform and rely on ANS for a significant portion of the work.

The Business package includes: • Runbooks (setup fee per runbook) • A dedicated Account Manager • ANS GLASS portal access • 24X7X365 technical support P1 • Business hours technical support <P1 • 24X7X365 monitoring • 24X7X365 runbook alert response • Service Management reporting • Well Architected reviews • Governance • Automation • Financial operations • Architecture guidance • Design validation • How to support • Backup • Managed OS • Patching