Level Up Your Teams Call Reporting with Infortel Select

Empower your organization with comprehensive call analytics and reporting for Microsoft Teams. ISI's Infortel Select delivers enterprise-level insights through powerful CDR reporting, customizable dashboards, and automated alerts. Get complete visibility into caller experiences, employee engagement, call compliance, and costs - all with unlimited data retention and extensive customization options. While native Teams reporting is limited to 28 days of data and basic metrics, Infortel Select provides the detailed analytics and long-term historical data you need to optimize your communications infrastructure and drive business value.

Microsoft Teams CDR Reporting & Call Accounting

Whether Microsoft Teams is your exclusive telephony solution, or you are using Teams in conjunction with your current Unified Communications platform, Infortel Select provides powerful voice call, Meetings, and user adoption data accessibility and reporting. If you're using Microsoft Teams in conjunction with Cisco, Avaya, and other on-premises UC systems, Infortel Select is the best tool to continue gathering critical CDR reporting and call accounting data, while adding call analytics for next-generation platforms.

If you're using Microsoft Teams in conjunction with Cisco, Avaya, and other on-premises UC systems, Infortel Select is the best tool to continue gathering critical CDR reporting and call accounting data, while adding call analytics for next-generation platforms.

Extended Data Retention: Keep all your call data indefinitely, compared to Teams' 28-day limit. Essential for compliance, trend analysis, and long-term planning.

Enhanced Search & Reporting: Access 50+ call detail fields versus Teams' basic 8-field reporting. Get granular insights into call patterns, routing, and usage.

Multi-Platform Integration: Consolidate reporting across Teams, Cisco, Webex Calling, Avaya, and other UC platforms through a single interface. Perfect for hybrid environments and migrations.

Flexible Data Access: Choose between user-friendly UI or API access for custom integration needs. Integrate call data with your existing business intelligence tools.

Advanced Security Controls: Get granular role-based access control and detailed audit trails to maintain data governance across your organization.

Enterprise-Grade Infrastructure: Built on Azure with SSAE, PCI, HIPAA, HITRUST, and FERPA compliance to meet your security and compliance requirements.

Platforms Supported

• Microsoft Teams - Report on Teams phone calling, auto attendants, call queues, Teams meeting and user data with an easy-to-use cloud platform
• WebEx Calling - With ISI, track calling activity for each of your users, offices and queues
• Cisco Calling - Gain insights and analytics into Cisco UCM, UCCX with Call Reporting & CDR Analytics & User Dashboards

Why Customers Use ISI

• Auto-Attendant & Queue Analytics - Secure caller journey visibility and insights without the cost and complexity of deploying and maintaining a full-fledged contact center.
• Call Data Compliance - Avoid the daunting and scary requests of searching for call history upon request
• Employee Productivity - Gain insights into inbound, outbound and internal calls to best manage staffing needs
• Caller Experience - Understand your organizations calling. experience both internally and externally? Are calls being answered, redirected, put on hold or forwarded to VM?
• Call Accounting & Cost Allocation - Organizations need visibility into telecom spend by department or cost center, and the ability to accurately and easily chargeback telecom costs to tenants or vendors