Eviden Knowledge Pilot Proof-of-Concept

Eviden International France - SAS

An AI-powered knowledge search tool that integrates with existing knowledge repositories and increases productivity by 30%.

Eviden's Knowledge Pilot is an AI-powered assistant that provides personalized step-by-step guides and insightful responses, promoting transparency and enhancing trust, revolutionizing the support approach, and setting new standards in customer satisfaction.

Execution Strategies: Build filtered knowledge source repositories, identify relevant knowledge documents, and support multiple knowledge bots.

GenAI for KM: A conversational agent that empowers knowledge workers to create a difference.

Microsoft Value: Supercharged by Azure OpenAI, with security controls and tenant isolation.

Customer Outcomes:

  • Knowledge Bank for the entire enterprise
  • IT Ops Productivity Boost
  • Maintenance Manuals

Customer Success: 

  • Boosts productivity
  • Collates knowledge
  • Provides detailed analysis of customer feedback

Transparency is key; Knowledge Pilot provides users with a profound understanding of dispensed information, referencing consulted documents during searches. This transparency fosters trust, cultivating an efficient knowledge-sharing ecosystem. Adapters and integration capabilities facilitate seamless data synchronization with systems like ServiceNow and SharePoint, streamlining data management.

Eviden & Microsoft: 20+ year strategic partnership with specializations across Azure, Business Applications, and Security.

https://store-images.s-microsoft.com/image/apps.51501.15c58619-9f4e-400e-804c-766bdbdd9b10.052ac489-08fe-40fa-ae54-e68e8b875a89.8ac7b31f-b835-4e71-afbb-d7c741efa432
https://store-images.s-microsoft.com/image/apps.51501.15c58619-9f4e-400e-804c-766bdbdd9b10.052ac489-08fe-40fa-ae54-e68e8b875a89.8ac7b31f-b835-4e71-afbb-d7c741efa432
https://store-images.s-microsoft.com/image/apps.39186.15c58619-9f4e-400e-804c-766bdbdd9b10.052ac489-08fe-40fa-ae54-e68e8b875a89.47bcce02-733d-4769-aa7a-d057a1e34f51
https://store-images.s-microsoft.com/image/apps.33337.15c58619-9f4e-400e-804c-766bdbdd9b10.052ac489-08fe-40fa-ae54-e68e8b875a89.95bee36d-adf6-4930-a2dc-1263aba4a703
https://store-images.s-microsoft.com/image/apps.39837.15c58619-9f4e-400e-804c-766bdbdd9b10.052ac489-08fe-40fa-ae54-e68e8b875a89.deaad87e-f9a2-41fb-9636-98ed4de52ce7