Cognigy is revolutionizing the customer service industry by providing the most cutting-edge AI workforce on the market. Its award-winning solution empowers businesses to deliver exceptional customer service that is instant, personalized, in any language, and on any channel. Through the perfect combination of Generative and Conversational AI, Cognigy’s AI Agents are shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time.? 

Cognigy’s AI Agents Supercharge Your Customer Service

• Industry-specific pre-trained AI Agents
• Multilingual call and chat support (100+ languages)
• Seamless integration with existing enterprise systems
• Absorbs enterprise knowledge to accurately answer any customer query
• Real-time assistance and actionable service insights for human agents

Business Impact for our Customers:

• 30% CSAT improvement
• 15% shorter average handling time (AHT)
• 99.5% faster response time

Accelerate time-to-value with our turnkey solutions for your industry

• Natural, humanlike voice and text dialogues
• 30+ channel connectors (phone & digital messaging)
• Plug-and-play contact center connectivity
• Award-winning NLU 100+ languages
• Low-code graphical editor
• 100+ prebuilt backend and third-party integrations
• Multi-model LLM orchestration
• Available as SaaS or on-premises
• Inbuilt conversational analytics
• SOC 2 & ISO certified, GDPR and HIPAA compliance

Additional Resources:

• Platform Overview
• Generative AI in Customer Service
• Customer Success Stories
• Showcase Videos: Art of the Possible