Overview:

Customer service teams are often overwhelmed with a high volume of inquiries across multiple communication channels, leading to longer response times and inconsistencies. Even the current AI/ML based solutions often struggle to fully understand the context of incoming messages, resulting in inaccurate or incomplete responses, which severely impacts and erodes the customer satisfaction.

The Automatic Response Scribe by LUMIQ transforms customer support by automating the entire response process. Using Generative AI models, the solution analyses incoming messages, retrieves the necessary information from the database or via API, and generates appropriate responses in the customer’s preferred template. This ensures accurate, empathetic, and timely communication with minimal human intervention.

Key Benefits:

· Better Response Time​

· Higher Consistency in Responses​

· Improvement in CSAT Scores​

· Scalable Support​

· Increased Efficiency​

Key KPIs Affected:

· Lower Response Time

· Higher Volume of Inquiries handled hourly/daily/monthly

· Higher rate of First Contact Resolution

· Lower Human Intervention

Technical Specifications:

Supported Platform – Azure

LLM Model – GPT-4

Deployment – Cloud-based