ManageEngine ServiceDesk Plus MSP


ManageEngine ServiceDesk Plus MSP


ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for MSP.

The features available in ServiceDesk Plus are listed below.

Account management

Manage your accounts and provide quality services with features thoughtfully designed to handle multiple clients.

Incident management

Reduce outages, improve agent productivity, meet SLAs, and manage the complete lifecycle of your IT tickets.

Automated Billing

Tracking and Billing for the services offered. Maintaining multiple customer accounts using multiple tools and managing them accurately.

Problem management

Analyze the root cause and reduce repeat incidents in your IT.

Change management

Streamline planning, approval, and implementation with automated work flows. Ensure that there are no more unauthorized or failed changes.

Asset management

Discover, track, and manage your IT assets in one place. Optimize asset utilization, avoid vulnerabilities, and ensure license compliance.

IT project management

Break a full-blown project into milestones and tasks, set roles and provide access permissions, track resource utilization, monitor the overall progress of your IT projects using colored Gantt charts.


Use canned and custom reports to gain the right insights. Monitor the health of your IT help desk using real-time and customizable dashboards. More features