ITSM Self Service Portal: 1-Wk Implementation

Fortevento has partnered with Marval Baltic team to provide unique offering - innovative, multi-level, integrated service management software - Marval.

Designed by the co-authors of ITIL and ISO/IEC 20000, MSM encompasses full support for these standards and best practice frameworks, MSM will meet an organization's current and future needs, IT Service Management (ITSM) maturity and budget. MSM provides you with everything you need for a totally integrated ITSM, service desk or helpdesk software solution that can be used by your whole organization. From day one, your team will be productive, able to focus on improving the service delivered to the business and its customers.

We offer consultation service to plan and deploy whole solution on Azure:

• Azure setup and security configuration
• Deployment and integration with existing solutions
• Training

It's fully managed solution as infrastructure and application is deployed and monitored by Azure specialists (and automation tools) and Marval developers.

Technical overview: 100% web based zero footprint client with no required downloads (compatible with Internet Explorer, Chrome and Firefox) Highly scalable architecture Intelligent application server load balancing Designed for high latency links (satellites etc.) High resilience architecture with full cluster support Comprehensive web services for application/data interoperability LDAP connector (AD, eDirectory) Supporting both application authentication and single Windows logon Asset Discovery Integrator (ADI) for connectivity to a broad range of asset discovery tools Full reporting suite of ITSM standard reports Knowledge Management options using self-learning technology Customizable self-service portal Inbound and outbound email connectors (Integrates with industry standard SMTP email systems and POP3 for inbound email) Available in any Azure region (or multiple regions).