Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your contact center agents to:
Collect opt-ins from your customers to deliver templated messages over WhatsApp. Once your customers are opted-in, you can send alerts and notifications in real time.
Use media message templates to create rich notifications that include downloadable documents, images, videos, or location sharing, so you can:
- Share package delivery locations
- Send e-receipts
- Share e-tickets for events
- Onboard customers with educational videos
- Share downloadable boarding passes
- Send real-time financial transaction alerts
You can read more about WhatsApp on MS Bot and how to use it here.