ConvoZen, previously CallZen, is a groundbreaking conversational AI tool, offering businesses with valuable insights from their conversational data.

ConvoZen is built for enterprises & contact centres, seamlessly integrating with their existing workflows. ConvoZen enables capabilities of Generative AI & Speech Intelligence across all of the customer channels. ConvoZen integrates seamlessly with Azure OpenAI and lets you configure your business logic without worrying about the underlying mechanisms of prompting & API integrations. You can also use ConvoZen APIs to integrate with Microsoft Teams & Dynamics 365.

Industry-Grade ML Engine

ConvoZen’s multilingual transcription and semantic understanding capabilities are industry-leading. Our platform ensures every interaction, regardless of language, contributes valuable insights for your contact centre.

AI Driven Conversational Analytics

ConvoZen's Conversational Analytics, powered by Generative AI, delivers real-time insights from customer interactions whether it is call/chat. You can proactively manage performance, decode emotions, and automate quality checks. Make data-driven decisions for continual improvement and outstanding customer success.

Contact Centre Performance Management

ConvoZen enables proactive management of agent productivity, call quality, and customer satisfaction. Our platform provides an overarching view of your contact centre’s performance, enhancing your ability to monitor, assess, and optimise operations.

Call Moments, Summaries, Emotions

ConvoZen captures the essence of customer interactions, delivering concise call summaries, identifying critical conversation moments, and decoding emotions. This deep understanding of each interaction is invaluable to your operations.

Quality Management & AI Coaching

Boost agent performance and overall call quality with ConvoZen’s automated QA checklists and call scoring. Our personalised coaching materials help to refine agent capabilities and performance.

Automations & CRM Integration

With ConvoZen, execute immediate actions based on call occurrences, such as violations. Our seamless CRM integration ensures a comprehensive and up-to-date record of customer interactions.

Analytics & Custom Reporting

ConvoZen offers robust analytics and customisable reporting, enabling strategic decision-making and continual improvement based on your call data.

Security & Compliance

ConvoZen prioritises your data’s safety and confidentiality. With advanced security protocols & adherence to global standards, we ensure your customer interactions remain private and secure. Our platform is designed to meet enterprise-grade security requirements, enabling you to focus on what you do best.