Overview:

Adoption & Monitor for Microsoft Teams is a comprehensive supervision and analytics tool designed to empower organizations in their journey to maximize the adoption and efficiency of Microsoft Teams. Whether you are a large enterprise or a growing business, Adoption & Monitor for Microsoft Teams provides valuable insights and tools to help you make data-driven decisions, ensure optimal utilization of meeting rooms, and enhance the quality of call queues within your Microsoft Teams environment.

Key features:

• Adoption Dashboard: Gain a holistic view of your organization's adoption of Microsoft Teams. Track the number of active users, the growth in adoption over time, and identify areas that require additional support or training.
• Meeting Room Management: Ensure efficient utilization of meeting rooms with real-time occupancy tracking. Receive alerts when rooms are overbooked or underutilized, allowing you to optimize your workspace resources effectively.
• Call Queue Monitoring: Maintain the highest quality of service for your customers with advanced call queue analytics. Track queue performance metrics, including response times, call abandonment rates, and agent performance, to make data-driven improvements.
• User Activity Analytics: Drill down into individual and team-level usage patterns. Identify power users, track collaboration trends, and recognize areas where Microsoft Teams features are underutilized.
• Quality of Service (QoS) Insights: Monitor call and video quality to ensure smooth communication experiences. Identify and address network or hardware issues that may be affecting call quality.
• Customizable Reports: Create and export detailed reports tailored to your organization's specific needs. These reports can be used for management updates, compliance audits, or planning future improvements.
• Integration with Microsoft 365: Seamlessly connect with your Microsoft 365 environment for automatic data syncing and real-time updates.
• License Management: Monitor the usage of your Microsoft licenses, get a trend about the license consumption, and track the unused licenses and disabled end users.