UNITE: Advanced Network Support_

As a CTO, are you concerned that your internal IT team struggles with resource constraints? Do they have limited access to specialised knowledge and best practices on how to manage your network infrastructure effectively?

Overburdened IT staff, burnout and commitment to day-to-day operations leads to difficulty implementing new technologies, staying updated and addressing complex issues.

There’s a more effective way of managing your network infrastructure.

With Infinity Group’s UNITE: Advanced Network Support_, customers gain direct access to our Network Support team, comprising network engineers, senior escalation and consultants. We provide proactive monitoring and break-fix support for Azure and on-premises networking resources, including vnets, firewalls, VPN/Express Route services. Standard service desk hours are Monday to Friday from 7 AM to 7 PM. Should you need it, 24/7 support is available at an additional cost.

We follow Information Technology Infrastructure Library (ITIL) best practices for efficient IT service management, including incident management, problem management, change management and more. Our centralised service desk ensures prompt troubleshooting, often resolving issues remotely with minimal impact on end users. You can contact us via our service portal, email or phone.

Key benefits of UNITE: Advanced Network Support_ include:

• Security best practice: UNITE: Advanced Network Support_ helps to ensures compliance with Cyber Essentials accreditation, promoting robust security measures and utilising the latest Microsoft 365 and Azure tooling.
• Proactive monitoring: Continuous monitoring of network device health, including bandwidth spikes, interface usage and device logs. Preconfigured alerting built on Microsoft's Azure Cloud helps detect issues before users are impacted.
• Network topology mapping: By mapping both physical and logical networks, users gain a clear understanding of their network architecture. Real-time network mapping allows for the discovery of live erroneous or suspicious connections.
• Automated backups: Network support automates the configuration of Azure cloud backups, comparisons and restorations, ensuring data integrity and minimising downtime.
• Cost-savings: Outsourcing network support often leads to reduced expenses compared to maintaining an in-house IT team. Companies can allocate resources more efficiently by leveraging external expertise accross Microsoft 365 and Azure.

Key features of the service:

Network audit: A full-on site network audit will take place prior to onboarding to identify the network switches on site. The network report will record:

• Network topology.
• Wi-Fi heat maps (requires site drawings with dimensions).
• RAG status report highlighting vulnerabilities.
• Full documentation then stored within IT Glue (access can be given to your IT team).

Network Operations Centre: A NOC will monitor all network infrastructure and provide proactive remediation. Utilising our network monitoring tool, we provide:

Infinity Group is a leading Microsoft Partner in the UK, offering technology services, solutions, and managed services across Microsoft's 3 clouds (Dynamics 365, Microsoft 365 and Azure). Our mission is to create a more productive and secure way of working by helping organisations do more for less across them.

Infinity Group is committed to propelling your business forward. Get in touch with us for a commitment-free discussion with our experienced consultants.