Autonomous Enterprise Bot with Teams: 1 week POC

Transform your enterprise with Microsoft Teams and Power Automate! Published, hosted and deployed on Azure's cloud computing platform, Softura Microsoft Teams Bot accelerator connects to a centralized automation pipeline and allows users to effectively interact with various automation scripts. The Bot provides a necessary level of convenience to ensure adoption of automation efforts across the enterprise as users interact directly with the Bot like they would another co-worker. The Azure accelerator Bot can handle natural language requests and provide helpful user interface cards to make the interaction even simpler.

Accelerators

• Capable of requesting and processing manager approval through Teams
• Capable of handing off requests to be executed by other bots (i.e. provisioning and installing new software on an employees computer or resetting an SAP password)
• Improves efficiencies by drastically reducing a ticket close time from 3 days to 3 minutes
• Connected to Azure Active Directory and easily manages permissions and personalized Bot settings

Intelligence Use Cases

• Enterprise Digital Worker / IT helpdesk: tickets, booking meetings
• Consumer Banking: Improving the customer experience
• COVID Badge Access: Back to Work during Pandemic
• Search Based Analytics: 250k vehicles, real-time analytics
• Conversational Marketing: On website
• Conversational Commerce: Building and pricing a vehicle chat/voice
• Hands free data entry: Manufacturing, Quality Assurance

Problem: As the usage of Teams grows across many enterprises, companies are looking for new ways to increase employee engagement and maximize the utility of Teams. A great way to accomplish this is to use Teams as an interface to control and execute automations through an integrated and secure Bot.

Solution: The Teams bot accelerator from Softura provides enterprises with containerized Bot code capable of integrating with an IT ticketing system or other workflow tools such as power automate.