IT Operations Data is often held in many siloed systems that are inconsistently managed across an organisation, with no means to easily report on the anomalies and discrepancies across these multiple toolsets. This lack of accurate and complete IT data quality leads to significant operational inefficiency, compromised transformation initiatives, and disagreements between teams as no one really understands where the truth actually lies.

AirTrack solves these challenges by reconciling different sources of IT data across management platforms, aggregating, and analysing disparate sources to identify gaps and anomalies within the IT landscape, and surfacing the most accurate representation of a managed IT asset.

In our experience

• As much as 53% of device data is not captured in Service Management systems.
• Up to 50% of Mission Critical Servers lack any Anti-virus coverage
• Up to 33% of IT Assets are not captured and managed by IT Asset Management systems
• Agents only cover about 65% of devices for patch and update management

AirTrack removes ambiguity across IT Operations, creating a “system of trust” upon which all technology platforms can depend, controls IT ‘system drift’, and drives ongoing compliance programs to keep disparate technology systems aligned.

Essentially, AirTrack provides solutions for IT leaders to aggregate, analyse, and remediate poor data quality to maximise the investment in their existing technology solutions.

AirTrack supports a range of Use Cases across Service Management, IT Asset Management, Security & Compliance, Inventory & Billing and Forecasting & Planning

Rather than relying upon a single system as a source, AirTrack identifies commonality across platforms, highlights coverage issues that lead to non-compliance, and provides a new measure of quality to baseline against across the supported business services.

AirTrack is implemented through a passive technology, requires no agents, and supports a wide range of native integrations to existing IT platforms. It is deployed on-premises, within a customer’s private cloud, or as a fully managed AirTrack cloud offering.