AMC Technology’s DaVinci for Dynamics 365 enhances the customer and agent experience through our Interaction Orchestration platform, providing advanced CTI features like screen pop, click-to-dial, activity tracking, along with more advanced flexible capabilities like comprehensive reporting and proactive customer care.

DaVinci's unique app-based approach, supports integration with premise telephony like Cisco, Avaya, Five9, as well as cloud-based CCaaS like Twilio, Amazon Connect, and Genesys.

Create a full omnichannel experience with voice and digital channels like SMS and chat within Dynamics 365 to increase agent productivity, improve the agent and customer experience and enhance the efficiency of the entire organization. AMC Technology’s DaVinci Agent provides an embedded toolbar with the ability to support customers on their preferred channels.

Benefits:

• Improved Agent Experience
• Improved Customer Experience
• Migrate from Premise to Hybrid to Cloud
• Easy to Configure and Deploy
• Out of the Box or Custom Use Cases