Avaya OneCloud CPaaS enables you to create and deliver experiences that are composed in the moment around each customer. With Avaya OneCloud CPaaS you can simplify and speed up your business processes by easily integrating powerful AI capabilities and data-driven automation into your unique workflows without having to rip out your existing infrastructure.
Avaya OneCloud CPaaS acts as a ‘force multiplier’ to extend existing solutions like Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS), integrating customers fully into your business processes so that they can self-segment, self-serve, and co-create their own experiences utilizing text messages, videos, calls, emails, chatbots and live chat.
We have several turnkey "wow" experiences that can be subscribed to as is, or modified quickly to fix your need. These applications work with any infrastructure, are managed by Avaya, and run on Avaya servers. You pay only for what you use.
Don't have developers or bandwidth? Avaya's Advanced Services team can step in and curate, prototype, and commercialize custom applications. They can often be scoped and deployed in just days -- ready for immediate consumption.
Have a team of developers ready to create? Use our workflow designer to create the application and workflows that fit your exact needs. See the capabilities