Steer Field Service Management Solution

Upgrade your installation, maintenance, and repair services by improving customer experience and field technician efficiency through Steer's Field Service Management Solution!

BOOST FIELD STAFF PRODUCTIVITY

Yield 40% improvement in productivity among in-house/3rd-party technicians by empowering them with the right mobile tools and information while in the field such as checklists, file/photo uploads, instant e-quotes for out-of-contract products and services, and access to training manuals and videos

SIMPLIFY WORK ORDER PROCESSING

By reliably assigning and instantly scheduling the right field staff for the job, enjoy a 20% hike in service response time along with better information handover from the service team to accounting for invoicing and easy management approvals for quality control and quotations

ENHANCE CUSTOMER SATISFACTION

Provide customers with easy online booking, notifications, and e-signature in addition to improved quality from 20% better first-time fix rate and 95% rate for meeting SLAs

Steer's Field Service Management Solution is designed to be accessed by all stakeholders on their desktop, smartphone, or tablet: your customers, dispatchers, field technicians and drivers, operations managers, as well as support staff like accounting and quality officers.

This fully customizable solution works best for: 

• HVAC Services
• Heavy Machinery & Auto Services
• Industrial Engine MRO
• Engineering Services
• Facilities Maintenance
• Residential Maintenance

Other things inside the solution:

• Technician toolbox, parts, and consumables inventory
• Custom reports
• Barcode/QR code scanning
• Integration with accounting systems
• IoT add-on for smart telemetry using Azure IoT Central

Other applications include Contractor Management, Sales Pipeline, Customer Onboarding, Procurement, and Contract & Collection Management

Learn more about Steer's Field Service Management Solution here