https://store-images.s-microsoft.com/image/apps.50803.5b186536-1f99-4dba-bc14-9e9e15772deb.db1cdaaf-9b27-4035-9357-57e817516535.b4add3b7-cc65-4c26-8544-32c8d318000e

storm Cloud Contact Center Teams Integration

Content Guru

storm Cloud Contact Center Teams Integration

Content Guru

Integrate storm Cloud Contact Center with Microsoft Teams for a unified CCaaS solution.

storm® Teams integration enables users to transfer phone calls to back-office subject matter experts on Teams who are best placed to advise customers. The process works equally effectively in the opposite direction, to create one unified environment for employees to communicate externally and internally.

All external calls in one simple interface

Users can dial external numbers directly through Teams via a SIP trunk, an affordable and easy to-use mechanism to make calls.

Work collaboratively, across any software

Front-office users can transfer contact center calls on storm to back-office subject matter experts who use Teams, and vice versa.

Stay in control of all communications

Integrations with storm VIEW and RECORDER enable end-to-end reporting and recording across Teams.

https://store-images.s-microsoft.com/image/apps.34694.5b186536-1f99-4dba-bc14-9e9e15772deb.db1cdaaf-9b27-4035-9357-57e817516535.3a6097ca-fccd-4ea6-b7f3-35fa0b84345a
/staticstorage/40ff031/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.34694.5b186536-1f99-4dba-bc14-9e9e15772deb.db1cdaaf-9b27-4035-9357-57e817516535.3a6097ca-fccd-4ea6-b7f3-35fa0b84345a
/staticstorage/40ff031/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.60665.5b186536-1f99-4dba-bc14-9e9e15772deb.db1cdaaf-9b27-4035-9357-57e817516535.eb77e64f-c607-405b-9ac2-6de7761b5de5