DialOnce is a leading omnichannel bot publisher specializing in contact journey orchestration.
Leveraging its unique repository of intentions and solutions, DialOnce seamlessly delivers responses using Generative AI technology (LLM) and, when necessary, directs users to the appropriate resolution channel.

Accessible through all communication channels (voice and digital) via a comprehensive platform (chatbot, voicebot, and Visual IVR), DialOnce addresses the following key objectives:

• Enhancing customer experience and accessibility.
• Reducing processing costs through enhanced efficiency and self-care options.
• Streamlining digital transformation through a unified flow strategy.

As an agnostic solution, DialOnce relies on the company's proprietary knowledge base, LLM, and the organization's customer relationship tools (CRM, live chats, IVR, etc.) to provide a seamless customer experience and unify data for effective omnichannel management.

With nearly a decade of expertise in digitizing customer relationships, DialOnce boasts an extensive client portfolio of around 150 references across various industry sectors, including renowned names such as Fnac-Darty, Boulanger, Crédit Agricole, BPCE, MAIF, MACIF, DGFIP, RATP

DialOnce in 3 keypoints :

1. Master the information and solutions provided to your clients