Our 24/7 management and administration of your IT services will be oriented to work proactively on the different platforms deployed within your Azure infrastructure. This is achieved by an ongoing interaction between our technical experts and your IT teams
Enimbos includes in its proposal the following elements.
System Administration Service: Enimbos has certified staff in the required technological environment, at the level of Azure certifications, but also on the different technologies involved.
24/7 Monitoring Service: Enimbos Monitoring Service aims to provide mechanisms to proactively manage the status and performance of the different environments, detecting real or potential risk situations and initiating the necessary actions to facilitate their resolution in the shortest time possible, to ensure maximum availability of business activity.
Both the configuration management tools and monitoring for the proper operation of systems, will be responsibility of Enimbos.
Enimbos will carry out the administration and operation tasks, both proactively and reactively, for the different technological environments within the customer systems. All the tasks will be carried out by Enimbos remotely.
Enimbos will provide our wide experience in implementation and administration of operating systems, applications (including web servers and application servers amongst others), databases, networks and security.
Main services included:
24/7 Monitoring: using the most suitable solution in each case (Azure Monitor, Zabbix, etc.) Integrated with our internal management tool of the service (FreshService).
Monitoring, management and resolution of incidents, service requests and consultations, in terms of communications, systems, applications and security
Risk Reduction and Mitigation: Enimbos will implement managed services such as system patches, monitoring, and proactive notifications in Azure, to reduce the risk of unavailability
Escalation Support: Solution of incidents and problems related to Azure platform, as well as use of its support on behalf of the customer.
Azure Platform Support: 100% Azure certified engineers provide 24x7 support
Access to a document repository on best practices (FAQs, reference architectures, implementation recommendations)
Solution/scaling runbook: designing and running a custom runbook
Reporting: Monthly Cloud Resources (Computing, Network, Database and Storage) Reports, Service Analysis and Monitoring Reports, Service Level Reports, Monitoring Reports
Best practices and architecture: reports with sets of recommendations of Azure and Enimbos by certified architects
IT Government: Homogenisation of the identification of Azure resources (tagging), definition and monitoring of Cloud strategy
Technological support for client projects/initiatives: for each project/initiative that arises during the life of Enimbos service, a specialist support will be carried out with the following objectives: definition of high level architectures, economic evaluation and project efforts