https://store-images.s-microsoft.com/image/apps.43774.89c34b77-7e61-4bb3-8c3f-9d4ae4bd127e.da6d97ea-8291-4420-9a9d-ae3e45a50c3b.13b562f1-8d4e-470b-8000-7fa2c5b666a4

Queue Management

Five Faces

Queue Management

Five Faces

Modernise the check-in, queuing and wait experience for pre-booked appointments and walk-ins.

Minimise physical queues and crowded waiting rooms with this queue management solution from Five Faces.

Use Cases
  • We need to reduce queues and wait times and improve the wait experience
  • We need to streamline and improve the emergency experience
  • We need to free up staff from administration

Capabilities
  • Check-in options including mobile, kiosk and assisted to reduce physical queues
  • Consumer/patient passports can be added to their Apple or Android wallet for instant check-in
  • Allow people to wait in their location of choice using callbacks
  • Automated messaging to notify people of appointment delays
  • Real-time visibility of staff of queue status and location of each visitor, from check in throughout the journey
  • Ability for staff to configure workflows and streamline processes to suit the specific needs of each site
  • Local configuration for queue control, such as the ability to limit the number of people checked-in and waiting at any one time
  • Workflows can accommodate both walk-in and pre-booked appointments

Technical Details
  • Part of a united technology set with a consistent user interface for patients and employees, allowing healthcare providers to take a platform approach. Can be extended easily to further use cases and capabilities, such as Visitor Management and Digital Signage (including queue calling displays).
  • Easy integration, conforms to the OpenAPI Specification (OAS) and bi-directional HL7 and FHIR
  • Self-service configuration to speed up change management and reduce vendor reliance
  • Accessible patient interface that conforms to WCAG 2.1AA guidelines
  • Allows localisation of patient-facing interfaces into languages other than English (including right-to-left languages and non-Latin character sets)
  • Interfaces are accessible by administration staff, clinicians and patients from PCs, laptops, tablets, or mobile devices. The UI is device-agnostic and mobile-first and can be accessed on any web-enabled device without requiring an app download
  • Security utilises encryption for data in transit and at rest, secure authentication and authorisation, regular security audits and vulnerability scans, and single sign-on.
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