The lack of insights into customer interactions often results in poor CX. The digitally empowered customer today demands personalized service based on previous interactions and preferences. To script an enticing customer journey and to increase CLV, customer-facing teams require deep customer insights.
aura365, our speech analytics solution has been exclusively built for customer service teams and Contact Centers to glean deep business insights by analyzing all customer interactions. Designed for call center automation the solution is packed with AI-powered tools for a holistic view of the entire customer journey through interactions at various touchpoints.
The easy-to-use interface offers a range of data-driven insights for process improvement and has proven value in customer retention and cost optimization for various industries such as Banking, Insurance, E-commerce, etc.
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