https://store-images.s-microsoft.com/image/apps.38421.67f52170-a5d1-4006-9e00-92757b3b7e59.9346cf99-994e-4eaf-846b-bec62d5bb0b5.1a54e750-4382-408f-8ec5-ff0660c2e11d

SearchUnify - Unified Cognitive Platform

Grazitti Interactive

SearchUnify - Unified Cognitive Platform

Grazitti Interactive

Transform Your Support Ecosystem with a Unified Cognitive Platform for Microsoft Dynamics 365

Deliver exceptional customer service with SearchUnify's unified cognitive platform that seamlessly integrates with your Dynamics 365 instance to empower agents with relevant, unified view of case resolving information within their console and rich insights into customer journey, content gaps and case sentiment for improved support outcomes. 


SearchUnify from Grazitti Interactive—a Microsoft Gold Partner that supports businesses with marketing automation and cloud innovation services—is a unified cognitive platform fueled by machine learning, cognitive technology & an insights engine that powers a suite of next-gen applications for customer service and support. The platform offers out-of-the-box support for 35+ native connectors and helps agents access relevant information without leaving the Dynamics 365 console. Backed by robust AI algorithms, it enables you to track user behavior & search history to ensure relevant and personalized results. Support Managers using SearchUnify can boost agent productivity immensely by reducing the average time to relief (TTR) and increasing the rate of first-call resolutions (FCR). 

SearchUnify has been recognized by industry leaders including TSIA and G2 and has been noted for its ‘well-thought-out technical architecture’ and ‘ease of implementation’ in The Forrester WaveTM: Cognitive Search, Q2 2019. SearchUnify has won multiple awards including the Stevie® Awards for Sales and Customer Service & Asia‑Pacific Stevie® Awards.


  • Reduce Average Handle Time with Unified Discovery: Instantly index multiple content sources like Lithium, Jira, MadCap Flare, etc. and many more to enable your agents to search them all without leaving Dynamics 365.
  • Boost Case Resolution and FCR: SearchUnify learns from the search habits of your agents and tweaks its search results to enable faster case resolution & improved average handle time.
  • Obtain Highly-Relevant Search Results: Powered by proprietary NLU algorithms, SearchUnify is able to obtain context from a query and deliver highly relevant results.
  • Powerful Analytics for Proactive Decision Making: SearchUnify provides 35+ reports to measure key search metrics , helps discover & fill content gaps, and employs NLG to present complex reports in plain English. These reports help tune results, boost content sources & take data-driven decisions.
  • Stay Compliant, Stay Secure: You can store search indexes on-premises, permit users only from select IP addresses to search and stay up-to-date on your instance’s well-being with a special status page.
[Datasheet] Learn More about SearchUnify's Unified Cognitive Platform for Microsoft Dynamics 365


https://store-images.s-microsoft.com/image/apps.47235.67f52170-a5d1-4006-9e00-92757b3b7e59.285ab091-558b-412f-b815-eaeec609e7dd.60a0191c-328f-4b44-ba9f-a6500417576d
/images/videoOverlay.png
https://store-images.s-microsoft.com/image/apps.47235.67f52170-a5d1-4006-9e00-92757b3b7e59.285ab091-558b-412f-b815-eaeec609e7dd.60a0191c-328f-4b44-ba9f-a6500417576d
/images/videoOverlay.png
https://store-images.s-microsoft.com/image/apps.21193.67f52170-a5d1-4006-9e00-92757b3b7e59.285ab091-558b-412f-b815-eaeec609e7dd.e1c452d3-5f24-441e-bfd1-b3d4fda2a5e3
https://store-images.s-microsoft.com/image/apps.8563.67f52170-a5d1-4006-9e00-92757b3b7e59.285ab091-558b-412f-b815-eaeec609e7dd.72ceab7e-f835-4405-9652-a353193b934d
https://store-images.s-microsoft.com/image/apps.45497.67f52170-a5d1-4006-9e00-92757b3b7e59.285ab091-558b-412f-b815-eaeec609e7dd.f950495b-51f3-4c9d-801f-1d9c14c6d805
https://store-images.s-microsoft.com/image/apps.54105.67f52170-a5d1-4006-9e00-92757b3b7e59.285ab091-558b-412f-b815-eaeec609e7dd.439727ab-8927-4662-bd3c-5443ad1ffffe
https://store-images.s-microsoft.com/image/apps.40822.67f52170-a5d1-4006-9e00-92757b3b7e59.285ab091-558b-412f-b815-eaeec609e7dd.794fb853-4623-4a6f-8825-eb5d9a9a3810