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Chatbot for Helpdesk and Digital Workplace

Konverso
Built on Azure, Konverso provides an Enterprise Chatbot to automate IT support
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Chatbot for Helpdesk and Digital Workplace

Konverso

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Built on Azure, Konverso provides an Enterprise Chatbot to automate IT support

Built on Microsoft Azure and leveraging Machine Learning, Konverso provides an off-the-shelf Enterprise Virtual Support Agent integrated with Microsoft 365. It brings new user experience and boosts your employee's and agent’s productivity.

Konverso requires no coding expertise. It is a plug- and play solution and it turns Microsoft Teams into an autonomous IT support channel.

With Konverso you will be able to:

  • Increase employee’s productivity, process requests faster, and handle a higher volume of routine tasks.
  • Save cost and resources turning your digital workplace solution to an autonomous support channel for your employees.
  • Enhance support experience enabling users to find answers to their frequent questions across knowledge bases leveraging Chat for the most natural experience.


Konverso helps organizations achieve more:

  • 30% reduction in calls to the Service Desk
  • 5% increase in employee productivity 
  • 40% increase in agent and end-user satisfaction


Hear it from our customers:

‘’ We already noticed a raise of interactions. Just a few months after the launch; the chatbot already manages 17% of users’ requests which is high regarding our end-users maturity ‘’ said Alan Connolly, Product Manager at Computacenter.


To find out more about Konverso Chatbot features and benefits, click CONTACT ME.


This application is also available in English, French, and German.

Learn more
OfferDescription Valueproposition Konverso
https://store-images.s-microsoft.com/image/apps.14747.dbda9a10-5192-4879-9f0f-f9d644bfd2f2.b92e0f0c-754c-466e-826b-e772405a5238.c1242140-70a9-432d-848b-f206c88ad002
/images/videoOverlay.png
https://store-images.s-microsoft.com/image/apps.14747.dbda9a10-5192-4879-9f0f-f9d644bfd2f2.b92e0f0c-754c-466e-826b-e772405a5238.c1242140-70a9-432d-848b-f206c88ad002
/images/videoOverlay.png
https://store-images.s-microsoft.com/image/apps.44107.dbda9a10-5192-4879-9f0f-f9d644bfd2f2.b92e0f0c-754c-466e-826b-e772405a5238.1b852202-fd8e-4a82-904f-7305f8f13401
/images/videoOverlay.png
https://store-images.s-microsoft.com/image/apps.44107.dbda9a10-5192-4879-9f0f-f9d644bfd2f2.b92e0f0c-754c-466e-826b-e772405a5238.1b852202-fd8e-4a82-904f-7305f8f13401
https://store-images.s-microsoft.com/image/apps.5682.dbda9a10-5192-4879-9f0f-f9d644bfd2f2.b92e0f0c-754c-466e-826b-e772405a5238.0d3657bf-37c7-47a9-8075-88f87e8eb880