Globby is a powerful and efficient chat bot platform that creates a reliable chatting experience utilizing Azure OpenAI.

It helps you create intelligent conversational experiences on your website, mobile and social media channels. Readily available in English and Arabic, Globby is an integrated platform that boosts your customer service quality and speed in addition to amplifying your sales volume.

Messaging apps and social media have officially replaced emails and phone calls. Chatting modules now have the upper hand in maintaining a perfect customer communication channel, with massive efficiency. Globby AI assistant help you achieve the level of communication your business deserves.

Globby Communication Framework is unsurpassed chatting solution. Globby is your channel to listen, respond and have 360 cycles of Customer Care. Globby support to be close to customers, engage with them and get their full satisfaction via mobile chat. The solution is fully customizable to fit the different needs of each business, more over it can be integrated with Dynamic365, Zendesk, ZOHO CRM, Freshdesk CRM, Azure OpenAI & social networks. Globby Communication Framework offers an incredible user engagement experience, especially that most B2C communication channels have lost their spark, and for good reason.

Globby offers you two different ways to help you in offering your customers the perfect customer service experience they deserve. Globby Chat Bot is embeddable and fully customizable web chat widget that can be included in any website, or integrated with social media platforms (Facebook Messenger, WhatsApp, Telegram, Microsoft Teams). Chatbot can be hosted both on premises and on cloud. Moreover, Globby has an easy to install mobile chat SDK that can be integrated in mobile app built on IOS, Android or Windows Platforms.

Globby Chat bot helps your business receive different customer requests in a real timely manner. With the ability to focus on the details and to act efficiently while delivering each request. Chat bot can simulate the human agents; can comprehend the customer’s enquiries (Text or Voice) and reply with a precise action (Greeting, Question answer or ask questions to fill and post form.

Solution Highlights

•Unified conversational experiences for more customer satisfaction

•Supported on web, mobile, Microsoft Teams, WhatsApp & social media channels

•Automatically detect language (English/Arabic) and resumes the conversation accordingly

•Natural Language Processing to understand and generate human-like text in response to user inputs using OpenAI

•Automatic customer satisfaction rating detection via Sentiment Analysis

•Voice to Voice Capability via Speech To Text

• A user friendly management and administration interface

•Knowledgebase and Documents Intelligence Processing

• Automatic translation translation

•Users, Channels and Integrations

•Conversations, Customers, and Support Tickets Management

•Dialogue Flow Designer

•Performance insights & analytics

•Intelligent dashboard to monitor real-time KPIs and statistics on your key business data including response time, customer rating and feedback and others.

•Attractive charts for detailed chat loads per hour, per day or per month.