Many brands are missing opportunities to proactively
communicate with customers and prospects.
Within the Howazit platform is a chat-like act-bot survey app sent by SMS or email; which can be used in many customer engagement scenarios, for example sending a post-event satisfaction survey, pre-qualifying an enquiry or providing support post-purchase for product adoption. The act-bot can route the prospect or customer to the right team in order to best serve their needs.
This app can be directly accessed by sales, marketing and service colleagues in the dashboard for Dynamics 365 Customer Engagement; which means proactive customer contact becomes part of your daily work and uses the data stored in your CRM.
If you would like to boost your Microsoft Dynamics 365 Customer Engagement system in this way, please review the materials on this page and contact Prodware to find out more.