The solution is based on Azure Cloud services and provided as a Saas or customer dedicated Iaas solution The system is developed based on Power BI and SQL, Database (or any other database- Oracle). The dashboard shows the tickets or other measured activities in the format of graphs and tables over SharePoint or web applications.
The system is designed to manage operations such as service desk, QA teams and any other tasks management. Its a great support tool for managerial decision making. It is designed to support different levels of management from team manager to CEO.
"Diamond Portal" is a managed service that provides added value and is a key pillar in the operating methodology of the any IT division, especially in outsourced ones, but can also be of great value for other purposes like monitoring a testing processes in a development cycle, analyzing the test data, measuring the performance and providing information on the level of readiness for a version to be released.
During the development of the system and over the years of its use, capabilities were expanded and components were added according to customer needs.
With different and varied technologies and data, the main uniqueness of the system is the integration of these systems and the diverse information it can handle.