Business Continuity: Fusion Connect’s design and implementation of Operator Connect delivers uninterrupted voice service even if Microsoft Teams service is not available, allowing clients to maintain full business operations.

Global Coverage: Phone numbers are available in the US, Canada, Mexico and more than a dozen European countries, with a broader international expansion throughout 2023 into additional countries in Europe, Latin America, and Asia Pacific.

Professional Implementation Support: Peace of mind with managed implementation support to handle system configuration, technical staff training, and service activation, all leveraging an automated set of tools to ensure a quick start for all clients.

Simplified Administration: Enhanced management portal simplifies the native Microsoft administration console, allowing administrators to obtain new phone numbers and deploy new Microsoft Teams seats, in real-time and on-demand.

Employee Productivity Management: This Fusion Connect value added service enables companies to manage productivity of a hybrid workforce by identifying strong performers and those who need additional coaching to drive productivity.

Shared Service Level Agreement between Microsoft and Fusion Connect: Ensures the availability of the platform and services, backed by Fusion Connect’s comprehensive service guarantee, that includes on-time installation and 100% availability for next-generation services.