Subscription Management for CSP provides non-technical subscription support for all usage-based (Azure) subscriptions purchased through New Signature’s CSP program including opening Microsoft support cases on behalf of the customer.
Core Services included:
1. Updating customer contact information in New Signature systems
2. Opening service tickets with Microsoft Support regarding subscribed services
3. Non-technical subscription support
Below is an overview of the activities provided as a core service element when subscribing to the CSP
Subscription Management service:
• Account Servicing – Management of customer contact information, enrolment of
client subscriptions into service scope, communicating amendments to service
• Microsoft Support Ticket Creation – Opening service tickets with Microsoft Support
regarding subscribed services
• Non-Technical Subscription Support – Assisting the customer with non-technical
queries (such as billing enquiries).
The service provision excludes the following:
• Microsoft Premier Support
• Technical and ongoing management of tickets with Microsoft support following
creation of ticket.