After-sales services are often the last link in the shopping experience, with little or no optimization on the part of retailers, impacting customer satisfaction and representing significant operational costs.

Revers.io is the omnichannel product lifecycle management platform that connects all the stakeholders into a single source of truth. Our mission is to help simplify the after-sales experience for both customers and employees, supporting our customers in their digital transformation, while reducing their operational costs and environmental footprint.

• Facilitate the return process for your customers using selfcare to transform a potentially negative experience into a loyalty lever. Our SaaS platform enables instant processing of return requests and provides customers with complete automation and traceability of their after-sales process.

• Unload your customer service, automates tasks and centralize data connecting to your partners for reliable and rapid responses, real-time tracking and cost reduction. Get a 360° view on your returns and focus on what really matters: customer satisfaction.

• Develop your second-life business thanks to your returns, reduce your carbon footprint by optimizing your logistics flows and improving repair management

Key features

• Create omnichannel service requests and track them

• Manage your rules and workflow engine
  

• Automate your business process management

• Use AI for diagnosis, estimation and intervention reporting

• Connect with your suppliers and service centers
  

• Automate RMA requests and collect credit notes

• Manage parts catalog, inventory, orders and deliveries
  

• Benefit from third-party system integrations.

Key benefits

• Enhance the experience of your customers

• Unload your customer service through automation

• Enhance service quality through collected data

• Optimize repair times and costs

• Develop your second-life business thanks to your returns.

What our customers say

"Thanks to Revers.io, we've digitized and streamlined administrative procedures with our suppliers, ensuring complete traceability throughout the return process. This platform allows us to save time, boost productivity, and enhance the after-sales experience for our customers''. Fnac-Darty

"Using Revers.io's after-sales service software in our supermarkets has been a big win for everyone – customers and employees alike. The return on investment speaks for itself." Carrefour

"Revers.io offers a selfcare interface and an omnichannel experience, ensuring our customers enjoy a seamless journey, no matter the circumstance. This simplifies both customer and employee experiences in our after-sales service processes." Maisons du Monde

About Revers.io

Revers.io specializes in managing complex reverse logistics and warranty processes. Through its SaaS platform, the company enables immediate processing of after-sales requests. With complete automation and traceability of the logistics chain, our platform simplifies after-sales management for both consumers and employees. We're connected to all operational stakeholders, including carriers, manufacturers, logisticians, repairers, and spare parts providers, ensuring swift and automated after-sales operations.

Take your product life management to the next level and start improving your customer experience today by clicking Get it now in the top left corner.