Problem

Running customer operations demands a significant number of people. Even with a full team, reaching every lead with a phone call or chat can be challenging. Meanwhile, the business always aims to grow and convert more leads faster into sales, adding stress to your team. This often results in a rep turnover rate of nearly 40%, inconsistent outreach quality, and ultimately, missed business opportunities. 

Solution

Scale your customer operations without increasing your headcount by deploying AI agents. They manage complex domain-specific reasoning, sound just like real people on the phone, remember every word from customer interactions, and integrate with your CRM, ERP, DMS, phone systems, and chat. Turn every lead into a business opportunity auto-ai-magically. 

Meet the most capable AI Agents

Forget traditional chatbots. Our Enterprise-grade AI Agents represent the future of customer interactions. They are capable of complex reasoning, long-term customer memory, domain-specific knowledge, human-like sounding voice, and access to your CRM, EMS, DMS, phone system and chat. 
AI agents never miss a follow-up, remember every customer conversation word for word, never give up on reaching out to your leads, understand your CRM system, and meticulously log all interactions, turning your lost zones into business opportunities. 

Scale AI Agents

There is not one single AI Agent that could solve all your contact center workflows. Same as a single person can’t run all jobs. But multiple AI Agents working together can. 
A platform where AI Agents are trained for domain-specific tasks, built and run your customer operations with human oversight.  
The core of what we are building at ScaleVoice is an Operating System for handling all your Customers and leads. We call it COS - Customer Operating System. It handles all your leads and workflows in customer operations through AI Agents. 
COS is a platform for running multi-agent systems on top of the customer workflows, data and integrations to CRM and ERP systems. Agents have the capabilities of calling customers and chatting, having unlimited long-term customer memory, reading and entering data into your existing systems, and making sure every lead is engaged. 

AI that operates in your systems

“Let's use yet another system.” Said no one, ever. We know you're already juggling 17 different software providers at your dealership. But here’s the scoop: our AI Agents can seamlessly integrate with all of them, and they do it better than your average employee. There is no “yet another system.” 

Let's Get Techy

At ScaleVoice, we believe that the future of customer operations is in multi-agent systems (MOS) - teams of highly specialized AI agents collaborating to tackle complex challenges. 
We have built a platform capable of running several AI Agents in parallel to address all your customer inquiries. Our AI Agents are powered by various Large Language Models (LLMs). We are using several LLM models to run our AI Agents. Some models are open source, like Llama3, and Mixtral for domain-specific tasks, some reasoning tasks are done by the most advanced closed models like GPT4 and Mistral Large. 

We partner with the best

We partner with the best. 
We are Microsoft Tier-2 partners and have our offerings on the Microsoft AppSource. We are also utilizing the Azure Cloud, and Azure OpenAI services to deliver exceptional service to all customers. 

Safety first

We are undergoing the SOC2 Type2 security audit and our systems are GDPR compliant. The AI Agents are compliant with the AI EU Act, And FCC AI regulations. But we all know that's not enough.  
AI safety is a hot topic and we are part of it. Our research team is developing novel evaluation and prompting methods, and our own fine-tuned LLM models to maximize safety. Our AI Agents are daily evaluated to be safe to use in the Enterprise environment and deliver exceptional customer experience without the risks.  

https://www.wetransact.io/