Tryvium - Employee Helpdesk Platform for Teams

Sensiple Inc

Tryvium - Employee Helpdesk Platform for Teams

Sensiple Inc

Next-Gen Employee Enterprise Helpdesk Solution built on Microsoft Teams and Azure Cognitive Services

Delivering great employee experiences is the key to unlocking better business outcomes. At Sensiple, we funnel the expertise gained through our 20-year journey in the CX and EX domain and the superior functionality of leading collaborative platforms to design comprehensive solutions that stand the test of time in an increasingly dynamic world. Our proprietary employee helpdesk solution, tryvium is enriched with Omnichannel, AI, ML, NLP, and other technological capabilities to provide connected, effortless employee experiences that remedy the setbacks of a siloed traditional helpdesk setup and fast-track our clients’ growth.

So, with tryvium, the outcomes are tangible. You can

  • Set up at lightning speed with minimal disruptions
  • Auto-resolve user requests and deflect chat volume by more than 20% using our Virtual Assistant Jenie
  • Instantly scale up and down
  • Minimize Capex
  • Get Frequent upgrades
  • Monitor and increase Happiness Index
  • Boost Agent Satisfaction by enabling them to close more than 50% of tickets with first time resolutions
  • Increase ROI 3X times
  • Expect 80%+ Positive User Ratings
  • Avail expansive reports and analytics whenever you need them
  • Be poised for more integration possibilities

Tryvium Plans:

  • Tryvium assistant: tryvium assistant is a thoughtful effort to make you rethink your self-service strategy with limited ML and NLP capabilities. It lets you prioritize the resolution rather than increasing the number of live channels.
  • Tryvium agent: tryvium agent leverages Cognitive services of Microsoft, Multi-channel, NLP and Multilingual Capabilities to seamlessly enable the conversation between an employee and the Live Human Agent.
  • Tryvium augment: tryvium augment is a feature-rich helpdesk suite that packs together Intelligence, an advanced management console with instant configuration capabilities, and a fully loaded dashboard/reporting solution with analytics.

Our Numbers paint a clearer picture:

  • 7M+ Conversations
  • 400M+ Messages
  • 300K+ End-users
  • 1000+ Agents
Give your business the fillip that only holistic employee experiences can bring about.

Jenie, Tryvium Virtual Assistant Bot that boosts your self-service capabilities by enabling you to solve approximately 150+ use cases even before employees reach an agent.

Try Jenie for Free Now!