This is community code built on CentOS, installed and configured to monitor Linux and Windows hosts connected directly. The Director module is also installed and configured which allows for an easy to use configuration deployment tool for Icinga 2. Patch management is handled by the customer or can be managed by us under a managed service contract. Limited support is provided by Shadow-Soft. Migration, troubleshooting and consulting services are also available. To review all of our available Cloud-ready solutions, go to https://shadow-soft.com/cloud-offerings/.
Icinga consumed through Azure Marketplace provided by Shadow-Soft has Enterprise Support as described at https://shadow-soft.com/cloud-offerings/cloud-support/. Please contact us at https://support.shadow-soft.com for support or assistance.
Online ticketing for Bronze support is answered 9am - 6pm US ET Mon through Fri. Platinum support tickets are answered 24x7. https://support.shadow-soft.com.
No refunds are available for Icinga software. Please contact us at https://support.shadow-soft.com for support or assistance if you are having any issues deploying our image. Hourly subscriptions can be canceled at any time.