The Problem

Traditional incident tracking tools are text-based systems that record updates linearly, with many pain points:

• Slow communications: Incident tickets get long & convoluted for complex problems, and take up too much time to read and understand.   
• Fragmented collaboration: Remote teams are often not on the same page.
  
• Unreliable keyword searches: If a similar problem happens again, prior incidents are searched for solutions, but manual keyword searches are highly dependent on the user's skill level. 
  
• Inefficient knowledge reuse: If found, past incident reports need to be read (again!) to understand the earlier symptoms & actions, delaying resolution.
  

Our Solution 

smartQED transforms the problem-solving process with its visual workspace combining Investigation Maps™ & Machine Learning for faster collaboration & quicker resolutions by teams. Here’s how: