https://store-images.s-microsoft.com/image/apps.35947.6f2057fc-352c-45a5-8fbe-55301a8aded7.9047b8b4-aad6-4c67-9ee6-879ad056b2ef.b783042f-de09-47a5-8c94-75627b3e09a0

Customer Engagement for Teams
Solgari
5.0(18 ratings)

Customer Engagement for Teams

Solgari

5.0(18 ratings)

Overview Plans Ratings + reviews

Solgari for Microsoft Teams: AI-Powered Customer Engagement - Go Live in Hours

TL;DR:

Solgari transforms Microsoft Teams into an AI-optimised customer engagement platform. Enable every employee to handle voice, chat, SMS, WhatsApp, Facebook Messenger, Line, WeChat, and email – all within Teams. Go live in under 24 hours, built on Azure and integrated with your CRM. No new infrastructure. No retraining. No rip-and-replace.

What Is Solgari?

Solgari turns Microsoft Teams into a company-wide CX platform. Any user - not just contact centre agents - can manage omnichannel conversations and AI-generated insights directly from Teams, with full compliance and CRM connectivity.

Who Is It For?

Microsoft-first organisations seeking scalable, secure CX
Businesses needing rapid AI rollout without tool sprawl
Teams aiming to unify customer-facing comms across departments

Why Buyers Choose Solgari

Deploy Fast: Go live in hours via Azure Marketplace
Microsoft Native: Built for Teams, M365, Azure, and D365
AI-First: Auto-summary, translation, transcription, sentiment detection, and generative AI chat
Organisation-Wide Usage: Lite licences cover 75-95% of users at ~10% of Enterprise cost
CRM-Integrated: Seamlessly connects to D365, Salesforce, HubSpot, ServiceNow, or standalone setups
Compliance Ready: Hosted on ISO-certified Azure, GDPR-ready, with enterprise-grade security

How It Works

Interactions across voice, SMS, chat, social, email - all within Microsoft Teams
AI summarises conversations and feeds insights to CRM and other AI tools
Solgari Co-pilot and GenAI Chat available out of the box
Supervisor dashboards manage queues, sentiment, and team performance
Lite users access full interaction history, reporting, recording, and AI support

Plans

Enterprise / Pro – Ideal for Sales and Customer Service Teams

Voice, SMS, chat + optional social channels
Full recording, archiving, and compliance
AI Co-pilot and Chat included
Advanced routing, IVRs, outbound campaigns
Supervisor dashboards, analytics, campaign management

Lite – Ideal for Subject Matter Experts and Knowledge Workers

Voice + SMS + optional social channels
AI Co-pilot assistance
Interaction history, reporting, optional compliant recording
No contact centre infrastructure needed

FAQs

How long is setup? Go live in hours - no integration project needed.
What’s unique? Teams-native platform with omnichannel, AI, and CRM insights in one.
Can employees outside customer service use it? Yes - Lite plans enable voice, messaging, recording, AI, and reporting for any user.
Which CRMs are supported? D365, Salesforce, HubSpot, ServiceNow, or use standalone database.

Why Now?

Buyer journeys are AI-led and sales-rep-light - Solgari supports this natively
Most employees aren’t in contact centres - Solgari empowers them too
Microsoft-native solutions scale faster and integrate deeper

Available via Microsoft

Certified for Microsoft Teams and Microsoft 365
Buy via Azure Marketplace, CSPs, or Microsoft field sellers
Deployed in 40+ countries across finance, healthcare, government, and more

Get Started

Request a demo https://solgari.com/transform/request-demo/ or visit www.solgari.com.
Buying via Azure? See: solgari.com/microsoft-marketplace-buying-instructions

Learn more

Solgari for Microsoft Teams - Customer Outcomes

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