https://store-images.s-microsoft.com/image/apps.46249.c48deed6-2f87-4716-8b68-e3a4175685f7.2b702848-2905-47f0-a9fa-d903bbd7f311.a6be0f21-5a2d-4544-ab93-36fdee40a80b

Helpdesk

SteadyPoint Solutions

Helpdesk

SteadyPoint Solutions

ITSM Ticketing System to help Service Desk manage IT and Non-IT trouble tickets.

This is SteadyPoint Helpdesk, Office 365’s Helpdesk Solution. Designed to help SME’s and enterprises take their Office Experience to the next level, collaboration made simple with a familiar Office 365 look and feel. Automating key requests and service processes thereby reducing overall resolution times. SteadyPoint Helpdesk can be used as a single platform to automate services for several departments.


Features:

  • Workspace – Manage communication, permissions, and collaborations.
  • Customizable Request types – Configure different type of service requests
  • Customizable Customizable Forms for each request type – In terms of field and to have the flexibility to change field attributes.
  • Customizable Workflows – Collect information from different stakeholders and undertake routing to request for action
  • Triggers – Action that allows you to setup automatic reaction runs in response to conditions or events.
  • Reports – Graphically presented information regarding the tickets, performance, and resolution time.
  • Microsoft teams’ integration – Create, edit, and collaborate on your tickets through Microsoft Teams
  • SLA – Define SLA based on severity
  • Creating Tickets via Email – Create tickets from email directly
  • Activities / Tasks – Set Tasks, Reminders and Approvals
  • Knowledge base – Find solutions without having to seek assistance.
  • Customize with Power Automate - Create new actions based on your needs

* This app requires AAD admin permissions.
https://store-images.s-microsoft.com/image/apps.48429.c48deed6-2f87-4716-8b68-e3a4175685f7.2b702848-2905-47f0-a9fa-d903bbd7f311.277a65b6-db5f-4600-a11a-a08bbaa8aee1
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https://store-images.s-microsoft.com/image/apps.48429.c48deed6-2f87-4716-8b68-e3a4175685f7.2b702848-2905-47f0-a9fa-d903bbd7f311.277a65b6-db5f-4600-a11a-a08bbaa8aee1
/staticstorage/9e6dc6ab/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.23563.c48deed6-2f87-4716-8b68-e3a4175685f7.685eb3dc-ed41-4380-b2fc-12fd5fd6f02f.e1323438-f637-4bdd-a307-4626fff8b3b7
https://store-images.s-microsoft.com/image/apps.37085.c48deed6-2f87-4716-8b68-e3a4175685f7.685eb3dc-ed41-4380-b2fc-12fd5fd6f02f.14cb68ee-1f3c-4c11-9809-8458f512ecd6
https://store-images.s-microsoft.com/image/apps.35574.c48deed6-2f87-4716-8b68-e3a4175685f7.685eb3dc-ed41-4380-b2fc-12fd5fd6f02f.62193dea-4588-4ee6-a9ce-8c6b05c63811
https://store-images.s-microsoft.com/image/apps.21881.c48deed6-2f87-4716-8b68-e3a4175685f7.685eb3dc-ed41-4380-b2fc-12fd5fd6f02f.18c51512-d33c-4e83-a05e-4b06c2567a8b
https://store-images.s-microsoft.com/image/apps.22955.c48deed6-2f87-4716-8b68-e3a4175685f7.685eb3dc-ed41-4380-b2fc-12fd5fd6f02f.3819e95e-2459-4eeb-b84a-0642f511e984