Tuten Labs helps large corporations digitize customer experience and field service process, improving workforce productivity and service levels. Our state-of-the-art FSM (field service management) solution helps streamline core activities for all stakeholders related to the field operations business.
Value proposition: Field Service Management System that allows to digitze scheduling, allocation and execution of work orders through the following tools:
A. Dispatch Center Portal: Backoffice where dispatch center members can supervise and create work orders
B. Allocation rule engine: Machine-learning based algorithm that optimizes the allocation of work orders to the best possible technician based on a series of variables
C. Technician App: Mobile App for technicians to receive work orders, manage schedule and input service execution details
D. BI Tools: A series of BI tools based on Power BI, that provide real time information related to service quality and core KPIs & SLAs
Business Audience and target industry: Large corporations that have a considerable amount of field workers on site. Usually insurance companies, utilities, telcos, home improvement stores, etc.