UDS Call Center: Workplace virtualization solution for Call Centers

UDS Call Center is a cutting-edge workplace virtualization platform explicitly tailored for call center operations. We optimize call center services for a future that enhances communication. Providing efficient, high-quality support to customers is one of the main objectives of any organization. Virtual Cable helps organizations improve this service by providing the exact tools they need with the latest technology: UDS Call Center.

Both call centers and departments that provide this service within organizations enjoy maximum security and flexibility when accessing their professional tools thanks to our solution. Transform your workspaces, so your employees can listen to the demands of your customers 24/7, from anywhere and on any device. Our technology guarantees an optimal audio and video experience, resulting in better satisfaction survey outcomes.

Deploy anywhere with full flexibility

• Available for on-premises, public, private, hybrid, or multi-cloud environments.
• Combine environments with automatic, intelligent overflow for optimal performance and efficiency.
• All-in-one, straightforward subscription model.

What makes UDS Call Center unique?

• Specialized technology: UDS Call Center includes all the tools necessary for providing exceptional call center service.

  • Virtual desktops with built-in telephony: Virtual desktops with native VoIP support on Windows and Linux VDI.
  • Integration of softphones: Softphones compatible with call center apps and tools, with audio and video conferencing support.

• Unified administration: Manage desktops, applications, and physical devices from a single platform, ensuring that your operators have all the equipment they need in a single console accessible securely through a web browser.

• Real-time call reports: Operators can work from any location with real-time access to call reports, ensuring access to specific tools from any device, supporting BYOD policies.

• Customization and scalability: Deploy new workspaces tailored for each campaign immediately, allowing for unlimited scalability and fast responses to peak demand.

Key benefits

• 24/7 secure access: Anytime, anywhere access to apps and workspaces.
• Cross-platform support: Access Windows, Linux, and macOS environments seamlessly.
• Boost productivity: Ensure maximum performance, whether in-office or remote.
• Centralized management: Manage and monitor your digital workspace environment with ease.
• Sustainability & security: Promote a green IT strategy while ensuring the highest data security and privacy level.

What our customers are saying

“Thanks to VDI with UDS Call Center, we achieved significant cost savings by reducing the need to open and staff multiple call centers.” Casey Newsome, Systems Developer at Issues and Answers Network.

Ready to transform your digital workplace?

Click the Get It Now button to get started with UDS Call Center.

It’s the perfect option for enabling a remote work system, ensuring service continuity at all times.

For more information: UDS Call Center by Virtual Cable

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• UDS Corporate
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