Multilingual Chat Services: 4 Weeks Implementation

Service offering helps enterprise customer support teams by enabling agents to help their customers across multiple languages and channels. Realtime translation system helps customers to overcome the dependency on Language skills by providing instant automated live translation system.

Azure Services which are being used to implement Multilingual Chat Services are -

1. Microsoft Translation Services a. Language Detection Services b. Language Translation Services
2. Redis Cache Service
3. Azure queue storage

Key features of service offering are, • Instant Language Interpretation Live translation system lets live agents communicate with users/ customers in any language they wish to chat. For example, agents with English skills can provide support to customers in multiple geo-locations which speaks in multiple languages like Dutch, Spanish, Russia, Chinese and 100+ other languages. • Multi-Channel Support Support your customers via multiple channels like Email, Chat, SMS, IVR and Social media interfaces in any preferred language. • Easy way of Integration with LoB systems Easy to integrate design of the system helps you to integrate with any of the existing systems including Chatbots, ITSM tools, HRMS tools, CRM systems etc. • Plug and play with existing Agent interface. With flexible design of the system easily plug-in with existing agent workspace systems in days of time instead of months.

Benefits of implementing chat lingual, • Reduce the dependency of local language skill agents. • Reduce hiring team effort on recruiting of language specific skill agents. • Business continuity – easier to have backup without language constraint. • Performance improvement by focusing more on operational skills rather than language.

Acuvate's multilingual services will be integrated with customer's support service to reduce their dependency on the agents skill by translating the users request in a specific language.