Acuvate's 8 weeks Complaint Automation Solution implementation service helps you turn you customers into loyal ones by answering & resolve complains quickly
This 8-week implementation offer includes an assessment of your company's needs, an understanding of your current landscape and processes, and the implementation of a Complaint Automation Solution built with Microsoft Azure.
This advanced AI/ML Analytics Solution classifies & categorizes complaints/emails, understands the sentiment, replies to emails, creates cases in CRM & assigns it to the right team. The self-service Power BI reports provide deep insights into customer behavior across the organization, SLAs, trends, and more. Also delivers instant visibility into agent productivity through agent-specific insights
Benefits: - Increases team efficiency by 30-35%
This offering includes assessment and implementation services for building & deploying Complaint Automation Solution built using Microsoft Azure. The scope, price & timeline are determined based on specific business goals and the customer's requirements. Hence, the terms, conditions, and pricing will be custom to each engagement.