Automate the handling of customer inquiries and classify them into prospective sales leads using Affine’s Chatbot Solution powered by Azure Cognitive Services.
One of the biggest challenges faced by businesses in customer-centric industries such as e-commerce, financial services, healthcare, travel and tourism, customer service, etc. is to handle a large volume of customer inquiries efficiently. Manual handling of customer inquiries can be time-consuming, and error-prone and result in a delay in response time, leading to a negative impact on the customer experience. Additionally, businesses may struggle to identify prospective sales leads from customer inquiries.
Affine's chatbot solution is designed to address these challenges by leveraging Azure Cognitive Services to accurately identify the intent and entities of customer queries, enabling the chatbot to classify them into prospective sales leads. The solution can be easily trained using FAQ data, enabling businesses to quickly get up and running with minimal setup time.
The MVP solution utilizes various Azure services such as Azure ML, Bot Service, App Service, QnA Maker, Language Understanding, and Cosmos DB to create a robust and efficient chatbot.
This Proof-of-Concept implementation can be expanded to your production environment.
Agenda (6 weeks):
Enabling business-focused data science, AI, and BI development with deep domain expertise.
Affine believes in faster design to faster deployment through key differentiators- Experimentation Focus and Speed to Value.