Managed AKS Services Support: 10-Wk Implementation

Altoros

8x5 remote support with sufficient SLAs on Production and Non-Production environments AKS environments audit Regular health checks and monthly check-ins to address any issues or concerns

Activities

  • Ticket resolution: Issues resolution, support coverage, issue categorization and analysis

  • Ensure environments are stable, matching reference architecture and are created/deleted as required

  • Manage the platform and associated infrastructure
  • Manage day-to-day operational tasks including upgrades, backup and restore, user onboarding, load balancing, and bug fixes
  • Manage service integrations for the platform
  • Report on Key Scaling Indicators, Key Performance Indicators and taking appropriate action to ensure high utilization and SLAs are me

Outcomes

  • Lower operational costs and reduction in time spent on operations
  • Higher development to operator ratio
  • Developers spend more time on app development
  • Decreased deployment times
  • Faster time to market
  • High availability foundation
  • Enhanced security

Target Audience

  • Architects
  • Operators
  • DevOps engineers

Platform

AKS

Maximum Response Time

P1 Tickets < 40 minutes P2 Tickets < 4 hours P3 Tickets < 24 hours

Resolution Time

P1 Tickets < 5 hours P2 Tickets < 3 business days P3 Tickets < 5 business days

Details

40 hours of ticket activities included during business hours (8AM to 5PM) If more support hours are needed within a given month, customer is to be billed at a standard billable rate

https://gallery.azure.com/artifact/20151001/altoros.altoros_kubernetesimplementation.1.0.0/Artifacts/SampleImage/0a996eec-e440-439e-a014-fa1a19f5ea50.eea237e5-f9cc-46fd-bc13-8672b4934c3f
https://gallery.azure.com/artifact/20151001/altoros.altoros_kubernetesimplementation.1.0.0/Artifacts/SampleImage/0a996eec-e440-439e-a014-fa1a19f5ea50.eea237e5-f9cc-46fd-bc13-8672b4934c3f