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ITSM360 for Financial Services: 1-Hr Workshop Demo

BDO Canada

ITSM360 is a complete service management solution powered by Microsoft Office365 and SharePoint Online

Leveraging ITSM360 - a complete IT service management (ITSM) solution powered by Microsoft Office365 and SharePoint - BDO helps our customers leverage their existing investment in Office365 to implement an ITSM solution that is tuned for the Canadian financial services industry. This means an ability to provide world-class IT support to end-users, strong ITIL-aligned service management capabilities, and managing complex IT infrastructure with all of the security, privacy and compliance standards and controls you’ve come to expect within the Microsoft Cloud.

ITSM360 is the right solution for any financial services organization who wants to improve service management, while leveraging their existing investments in Microsoft technology:

QUICK LEARNING CURVE: Use your in-house Microsoft skills & expertise without having to pay for expensive technical or administrator training.

FAMILIAR USER-EXPERIENCE: As with any Office 365 and SharePoint-based solution, driving faster adoption for both IT staff and end-users

NO COSTLY MODULES OR ADD-ONS: Capabilities can be extended within the Office 365 ecosystem - Microsoft Flow, PowerApps, Azure Services and PowerBI or other Microsoft tools can be used to meet specific business & technology requirements.

KEY FEATURES & CAPABILITIES ITSM360 delivers an extensive tool kit with complete end-to-end service management capabilities:

  • Self-Service Portal
  • Common ITIL-aligned Service Desk functions
  • Configuration Management (CMDB)
  • Service Integration and Management (SIAM)
  • Task Management & Planning
  • Project Management
  • Resource Management
  • Time Tracking
  • IT Asset Management (ITAM)
  • Software Asset Management (SAM)
  • Knowledge Management
  • Performance Analytics (PowerBI)
  • Supplier Management
  • Customer Management (Service Provider Edition)

Contact us today to learn how ITSM360 can help you modernize your service management strategy while leveraging solutions, skills and expertise you already own today.